English for hotel staff pdf

English for the hotel industry francis ohara frontmatter more information. When you arrive at a hotel, you must checkin at the reception or front desk. These are vocabulary lists and terms, phrases that will come in. Whether your job is to clean private houses, cruise ship cabins, hotel rooms or offices, these pages will help you communicate more effectively with clients and guests. As with most fields in esp there are three main tools you will use.

Hotel reception guest services 4 practice english with us. This training online class will be helpful for students wanting to improve there everyday english in any language setting. It consists of 3 parts grammar, reading and vocabulary. English for working in a hotel managementreception, resort. Some will be business guests, others will be tourists and. The staff of this department is very visible to the guests. Today we will talk about teaching english to hotel staff. Please study the vocabulary below and press the mark complete button. Working in the hotel industry you will come across many types of travellers. English for hotel employees general receptionmanagement.

Some will be business guests, others will be tourists and visitors. Design an offer so as to attract tourists to stay at your hotel. Topic the importance of staff training in the hotel industry case study. Hotel language builders onsite english training for. This wont just make your daytoday life easieritll also make you more valuable as a hotel employee. Hotels in outoftheway tourist destinations, however, may not have anyone available who speaks english, so this list of common hotel vocabulary will help you. Each lesson plan covers a specific function that hotel staff are likely to encounter. The results revealed that staff required having an appropriate level of english proficiency to make tourists feel comfortable during their stay. General english vocabulary for talking to guests 2 this exercise is for anyone who works in a hotel, motel, resort, etc.

Pprrooffeessssiioonnaall ssppookkeenn eenngglliisshh. Chances are, plenty of your guests will speak english. Hotel english this book is intended to provide teachers of students in the hotel industry with materials and lesson plans that can be utilized in the class room. Sep 27, 20 do you have the necessary wordpower and know the phrases that you can use to talk to the hotel staff. Each one has a specific role to play in order to fulfill the needs of the guests. The staff receives the guests, handles their requests, and strikes the first impression about the hotel into their minds. Finally, the hotel staff couldnt care less about the guests that means the people who work at the hotel dont care at all about the people who are staying there. Many will speak a different language other than your own. To print the lesson on a conversation between 2 people a hotel receptionist and a customer who is trying to book a room.

Term meaning banquets it is a multicourse meal or feast, usually given by the host on occasions like a charitable gathering, a ceremony, or a celebration, often precedes or succeeds by honoring speeches. Each group imagine you represent the staff of a hotel. English for hotelresort staff 2 vocabulary matching english for hotelresort staff 3 vocabulary matching english for spa health resort staff 1 general vocabulary. Buon libro per gettare le prime basi di inglese nel mondo hotel. Dialogue between a hotel receptionist and a person making an. Put it into your phone or mp3 player and take your english learning anywhere. As a class, list words you used to describe the hotel on the board. These lessons have been written for use by housekeeping supervisors and other hotel staff responsible for staff training. Lesson plans for various functions and situations encountered in the hotel industry are available.

Today, in this tutorial you will get 8 real life housekeeping dialogues or conversations that will help you to understand how things are done in real life. Hotel english contains easytouse, readymade lessons that provide all of the above and more. English for hotel resort staff 2 vocabulary matching english for hotel resort staff 3 vocabulary matching english for spa health resort staff 1 general vocabulary. Esl for the hotel industry if you work in a hotel, resort, spa, etc. This is an english speaking skills and fluency exercise. Breakfast is from 7 to 10 each morning in the dining room. Front office management i about the tutorial front office management in the hotel industry involves the work of reserving accommodations in the hotel, registering guests, maintaining guest accounts with the hotel, night auditing, and coordination with various other departments for providing best guest services. If you have any other questions, please do not hesitate to call us.

The more real english conversations you listen to, the more fluent you will become, to be sure. Then, in groups, make a list of possible amenities or facilities this hotel might have. Hotel conversation between 2 people hotel reservation. Its much more polite and formal, and theres certain vocabulary that gets repeated a lot.

Speaking skills at the hotel premier skills english. Why learning english for the hotel industry is a great. Then english for hotel staff is just what you need. Super healthy foods to eat everyday life lyrics vocabulary pdf, vocabulary. In this hotel english lesson, you can learn how to use english in common hotel situations. They will also help you to follow instructions, and use simple english in polite and friendly ways. Professional english teachers often find it difficult when they have to teach english for specific purpose esp as they need to do extra works like doing need analysis and creating the specific syllabus before teaching to make sure that the. Learn the vocabulary of rooms and facilities in a hotel.

All local amenities, including the post office, several banks and the bus station, are within walking distance of the hotel. In this post, well talk about the difference between hotel english and everyday english. In our previous tutorial on real life hotel and restaurant english dialogue series, we have shared some food and beverage service english conversations between captain or head waiter or waitress and guests. Learning english is an efficient way to be prepared for any conversation with almost any guest at your hotel. Asking for information travel dialogues pdf 5 asking for information. Learn the vocabulary of rooms and facilities in a hotel video. A special thank you to the staff at the manor of groves hotel, hertfordshire and down hall hotel, hertfordshire. You can learn english on the bus while going to work. This is an english language exercise introducing and exploring short hotel conversational exchanges, usually involving.

Pdf the quick development of the tourism and hospitality industry can. Well also talk about what learning hotel english can do for you. English for working in a hotel managementreception. Student teachers difficulties in teaching english to hotel staff. Next class, present it in front of your colleagues. For all you hotel receptionists, here are the most commonly used. You always have to remember that it is not very different from teaching english on a whole, except that you focus more on the appropriate grammar and vocabulary for the field of the students you are teaching to. Watch a video and answer questions about the riccarton village inn grammar. Look at the picture of the outside of this hotel, and describe what the hotel looks like.

English for hotel and resort staff general english. Fluentu is an online immersion platform that takes realworld videos and turns them into personalized english lessons that means you can learn vocab and phrases from videos like afternoon tea at the dorchester, las vegas crazy nights and english in a hotel. Kitchen staff also needs to be able to work as a team and to communicate with each other. Hotel housekeeping 9 terms used in hotel housekeeping here are some commonly used terms in housekeeping. English for hotels is designed to help train the following hotel staff.

An english site, for both teachers and students, working in the hotel and hospitality industry. English for hotel staff contains hundreds of common english expressions, hotel vocabulary and hotel functions that are used daily by hotel staff. It is suitable for intermediate english students and above who want to bring their english skills to the next level. The language focus is on words and phrases you can use at hotel receptions and the lesson includes 20 of the most common questions asked in hotels. Well, ill get you checked in as soon as possible so you can relax. English for hotel staff course via skype live lingua. Still, the english spoken by hotel staff is not regular, everyday english. Hotel staff definition and meaning collins english. The checkin process can take awhile since the receptionist has to find your reservation, request payment for the room, and then inform you about the hotel s policies and procedures. Hotel dialogues in english reservation, checkin, checkout.

Students try to complete the short dialogues using the speech bubbles. No, im afraid we dont, but we will be happy to call a taxi for you if you provide us with the details. English esl hotel worksheets most downloaded 119 results. This exercise is for hotel concierges, bellhops, reception desk workers, managers, etc. There are four different situations to complain about. If youre working in, or thinking of working in the hotel industry, its important to know the differences between the many types of hotels that exist today. Jul 16, 2018 kitchen staff also needs to be able to work as a team and to communicate with each other. Pdf english for tourism and hospitality purposes etp. Front office staff handles the transactions between the hotel and its guests. English for hotel staff english for work englishclub.

Feb 22, 2018 in this hotel english lesson, you can learn how to use english in common hotel situations. Hannighan, your reservation has been made for the twentyfourth of september for a room with a double bed and view of the ocean. Throughout the region we have worked with many of the worlds leading hotel brands and iconic properties. When a staff is recruited then hotel authority provides detail job description that lists all the duties and responsibilities the staff has to perform. Timing is critical to preparing more complex dishes. If both words can be used, choose the one that sounds more natural in each situation. Practise making statements with have, have got, and there is are.

The checkin process can take awhile since the receptionist has to find your reservation, request payment for the room, and then inform you about the hotel s. Do you know how to speak politely to a guest in english. The live lingua online schools english for hotel staff course online via skype is designed with the special needs of the hospitality worker in mind. So if you want to work in a hotel, you must be able to talk about the hotel in english. Speaking skills at the hotel in this weeks premier skills english podcast, jack tells rich about a bad hotel experience. Coordinating orders to ensure that an entire tables meals are ready at the same time is essential, particularly in a large restaurant during busy dining periods. English for the world of work lesson plan tourism hotel. English for housekeeping english for work englishclub. Today, in this tutorial you will get 8 real life housekeeping dialogues or conversations that will help you to understand how things are.

Jan 30, 2019 major chinese and taiwanese hotels almost always have the english speaking staff to assist travelers from western countries. Customer care for housekeepers training materials for hotel housekeeping staff. The importance of staff training in the hotel industry case. The lesson plans include common expressions, sample dialogues, role playing activities, pair and small group activities, and discussion topics. H curriculum center for immigrant education and training laguardia community college 105 hotel teach lesson plan unit 4, lesson 2 hotel regulations and policy objective sts gain confidence in explaining hotel policies to guests. Hotel making a booking reservation learning english print the english lesson on conversation about booking a room in a hotel. Learn useful restaurant english for restaurant staff and common expressions used at a restaurant. For a small onetime investment, you can get the whole package of 75 lessons. There are always some hints, tips and tricks you can use to teach english to restaurant and bar workers food and beverage staff. Id like a room for two people, for three nights please. An english conversation book, pdf formatted, for hotel and resort staff which focuses on common expressions, functions, situations and vocabulary used in the. This is a role play game to practise complaints in a hotel. Aug 19, 2018 learn useful restaurant english for restaurant staff and common expressions used at a restaurant.